The Time is Now to Drive Efficiency
Insurance communications are dominated by paper, email, and web chats, which are by their nature largely unstructured. With the volume of communications and variety of channels, organizations need a way to have these inbound communiques automatically categorized, relevant data extracted and validated, claims forms generated, completed and routed for processing. If an insurance claim for example is incomplete, the system should automatically send a message back to the policy holder specifying what additional information is required.
AI Foundry solutions aid in the digital transformation revolution and creates a streamlined and automated process incorporating the traditional paper and scanning channels. Every piece of incoming, claims and newly-applied-for and existing policy-related information—from different sources (agent, broker, customer), in multiple formats, and at various times—is identified and seamlessly routed into a relevant workflow.
Incoming documents are immediately digitized, making them immediately available for processing or inquiries.