Professional Services Program Manager

Job Summary

Professional Services Program Managers collaborate with customers, partners and internal staff to oversee design, implementation and delivery of next-generation of AI Foundry solutions. In this critical and highly visible role, you’ll be responsible for identifying and documenting requirements, building and executing project plans and leading a distributed team to deliver a fantastic customer experience. Day-to-day, you’ll be hands-on with a variety of enterprise products & components, including ECM/CMS, enterprise search and various analytics, as well as the latest in management tools, working both on-premises and in cloud. You’ll also work closely with our solution managers to provide feedback that help our solutions evolve in the best possible way.

About AI Foundry 

AI Foundry, a Kodak Alaris business unit, transforms enterprise operations by integrating information, people and processes to enable increased insight and improved decision-making. Our Actionable Intelligence Management solutions help organizations streamline and automate manual processes, seize new business opportunities and manage compliance, all while driving bottom-line performance.

Essential Responsibilities

  • Lead a distributed team to deliver solutions for clients, ensuring a fantastic experience along the way
  • Conduct interviews with clients, partners and internal staff to identify, refine & prioritize solution requirements
  • Document, analyze, negotiate & refine content describing solutions, customizations, tailoring approaches and details of specific deployments including runbooks, training materials, etc.
  • Work hands-on with solutions, including ECM/CMS, enterprise search, analytics etc.
  • Partner with solution leads to oversee QA and rapid remediation
  • Partner with the customer to ensure smooth roll-out and long-term success of the solution
  • Provide feedback, input and review to Product & Solution Managers

Skills and/or Knowledge Specifications

  • 5+ years demonstrated success delivering solutions in enterprise software or solutions, with recent, hands-on experience in ECM/CMS, Business Process Management
  • Superb, customer-facing communication and negotiation skills
  • Expertise with Windows, including Azure
  • Ability to travel 25%
  • Experience with enterprise search, analytics, general application development (web, mobile), PMP certification all a plus

Desired Knowledge Specifications

  • Excellent knowledge of Windows, Web technologies
  • Ideal candidates will have strong GUI, general application integration and programming skills
  • Knowledge or background in ECM, Documents Capture and Workflow, Enterprise Search and Data Integration technologies
  • Comfort operating in Windows and Azure environments
  • Experience developing in .Net / VB
  • Experience with databases and SQL
  • Experience integrating applications

Eduation and/or Experience Specifications

  • BS or equivalent in CS or related area

To Apply

The Company has an equal opportunity policy.