AI Foundry Debuts New Virtual Assistant Skill to Help Transform the Customer Experience

Providing a new way for consumers to get the information that they want, when they want it, on any device including Amazon Echo

September 12, 2017

Wakefield, M.A., September 12, 2017—AI Foundry, the leader in Actionable Intelligence, today announced at FinovateFall 17 support for Amazon’s virtual assistant, Alexa, to improve the end-user customer experience for companies deploying its Agile Solutions. The virtual assistant skill, being demonstrated on Alexa-enabled devices at FinovateFall 17 in New York City, will show how consumers can interact with their bank or mortgage company to get real-time status updates of their mortgage application.

The integration of virtual assistant technology into AI Foundry’s Agile Solutions will enable financial services, banking, insurance, and healthcare organizations the opportunity to streamline business processes, such as new account opening, mortgage applications, and insurance claims, etc. The skill announced today can be customized for many vertical markets and applications to support numerous business processes.

“Today organizations in every sector are prioritizing digital transformation initiatives to launch new products and services, gain market share and win new customers. With that, customers are demanding a fantastic customer experience using the plethora of devices at their disposal,” said Steve Butler, general manager at AI Foundry. “AI Foundry helps make end-users part of a business process and our new virtual assistant skills take this to a new level.”

AI Foundry’s offerings have distinguished themselves with the use of the latest in machine learning technology to automate organizational business process, workflows and feedback to end-users using an organization’s website. With the advent of this new virtual assistant capability, end-users will get immediate feedback whether using a smart phone, Echo, or any other Alexa-enabled device.

“We are excited to have AI Foundry join us for FinovateFall 17. Their participation with virtual assistant technology will be of great interest to our audience as they look for new technology offerings that can help differentiate their organizations in the marketplace,” said Greg Palmer, VP of Finovate.

“For years, voice input to a business has been relegated to pre-canned phone menus, with little utility or scalability,” noted Alan Swahn, AI Foundry’s vice president of marketing. “Virtual assistants have shown that voice is finally in equal standing with typed input and provides a new level of customer responsiveness.”  

About AI Foundry
AI Foundry, a Kodak Alaris business unit, transforms enterprise operations by integrating information, people and processes to enable increased insight and improved decision-making. Our Agile Solutions with actionable intelligence help organizations streamline and automate manual processes, seize new business opportunities and greatly enhance customer experience, all while driving bottom-line performance. For more information, visit AIFoundry.com

About FinovateFall
FinovateFall is a demo-based conference for innovative start-ups and established companies in the fields of banking and financial technology. Held in New York, the event offers an insight-packed glimpse into the future of money via a fast-paced, intimate, and unique format. FinovateFall is organized by The Finovate Group. For more information on the event or to view videos of previous demos, please visit Finovate.com.

Media Contact
Jill Jones
AI Foundry
[email protected]
(978) 973-0958

 

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