"A customer-obsessed operating model—focused on business outcomes and fueled by customer data and analytics—demands new skills, culture, processes and systems."

Technology Fuels Customer Loyalty, Forrester, Inc. April 2016

Services & Support Overview

Benefit from a Broad Range of Professional Services

AI Foundry knows that each customers’ needs are unique. We are fanatical about assuring that these needs are met, not only at the initial installation, but throughout the life of the solution. We establish long term partnerships with organizations enabling us to fully understand the strategic objectives and business processes. Our dedicated staff of services and support personnel are highly trained in a variety of customer environments. Our expertise lies in helping companies maximize the benefits of our solutions along with support for an ongoing partnership with organizations and help deliver the desired business outcomes.

 

Acting as your trusted partner, we’ll help your organization deploy world-class technology that’s backed by an even richer set of advanced consulting and services. Services are offered in two distinct—but integrated—categories that can comprehensively address your needs.

 

Business Advisory Services

As an offering to better understand an organization’s data environment and situation, AI Foundry has three advisory services research and recommend best practices for vision and strategy, improve their performance and focus on achieving specific business outcomes. Our consultants provide in-depth industry and technical knowledge in the areas of:

  • Enterprise Content Intelligence
  • Business Process Management
  • Cloud Migration Readiness

 

Professional Services

AI Foundry has experience in building and implementing business technology solutions and integrations for companies of all sizes across multiple industries. Our unique expertise and technological talent that enables us to provide turnkey implementation and support services help ensure Actionable Intelligence throughout the project lifecycle.

Our professional services group is committed to maintaining a high level of overall performance by meeting your SLA requirements while proactively monitoring your solution for any unexpected issues. Customer Engagement Services: 

  • Ongoing Tuning Efforts
  • Monthly Performance Reviews
  • Advocate for the Customer for Problem Resolution
  • Manage Quarterly Business Reviews with Business and
  • Operational Owners in Cooperation with Sales

Learn how this service-oriented approach eliminates the upfront time and cost associated with installing, configuring and training your technical teams. Contact us for details. 

 

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